Refund and Returns Policy

1. General Policy

At museumstyle, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or exchanges must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be accepted.

2.2 Condition of Items

Returned items must be in their original, unused condition, with all tags, labels, and packaging intact. Items that have been altered, washed, or damaged will not be eligible for a refund.

2.3 Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale items marked as “non‑returnable”
• Gift cards and digital downloads

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (445) 315-0110. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of items sent without tracking.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is due to a museumstyle error. Shipping fees are non‑refundable for all other returns.

4.3 Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, museumstyle reserves the right to issue a partial refund or deny the refund entirely.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the return process outlined above, and once the original item is received and inspected, place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange for a prepaid return label and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any damage to the carrier immediately.
• Retain proof of purchase and shipping receipts until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. museumstyle reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (445) 315-0110
Address: 8697 Northwest Washington Lane, Philadelphia, Pennsylvania 19108, United States